Qualifications:



Requirements:

US Citizen or Greencard Holder
W-2 Contract (no Corp to Corp)
Willing to work Onsite

Principal Duties and Responsibilities:
• Serve as primary point of contact within TSD Operations for assigned Product Line.
• Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure.
• Ensure the delivery of high-quality, cost effective and efficient services.
o May facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams.
• Develop and maintain business relationships with other supporting TSD roles and critical clients/vendors and represent client/vendor interests in the planning and implementation of platform services.
• Partner with cross-functional teams in the delivery of high-quality product enhancements on time and within budget.
• Effectively communicate with other supporting TSD roles, clients, and other resources to update and maintain progress and status of critical events, incidents, or initiatives. Provide input as needed to senior leadership and executives.
• Actively track and coordinate the resolution of Platform service incidents, changes, problems, and requests within appropriate process guidelines.
o Perform Root Cause Analysis (RCA) on high/significant Platform related incidents.
o Coordinate after action items on Platform related high incidents to prevent them from occurring again.
• Ensure that Platform infrastructure environments are proactively managed to meet or exceed SLA targets.
• Proactively identify Platform/infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts.
• Support and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule.
• Lead initiatives, as appropriate, representing TSD Operations.
o Adhere to business requirements and scope.
• Responsible for understanding and applying risk management discipline in all involved efforts.
• Provide secondary support and assist fellow TSD Operations PSMs in their specific areas as needed.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.