We're looking for a dedicated and flexible IT Field Engineer for a long-term contract position in Southside Atlanta. In this vital role, you'll provide comprehensive operational support and manage IT infrastructure requests across various business environments, including offices, reservation centers, and airport locations.

This position involves a broad scope of operational support and install, move, add, and change (IMAC) requests for IT infrastructure. You'll be a key player in ensuring our systems are running smoothly and efficiently.

Key Contributions:
• Implement and support a wide array of IT equipment, including desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems), as well as multiple server platforms.
• Physically relocate any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.) as specified in service requests.
• Perform upgrade services, such as adding to or changing a workgroup computer, peripheral, or software, according to service request specifications.
• Verify assets in accordance with company policy prior to any moves.
• Maintain accurate records by updating asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Provide on-site and on-call 24/7/365 support as needed.
• Offer technical support to the enterprise as required.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Conduct root cause analysis to facilitate quick recovery from service interruptions and prevent recurring issues.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.